Hotel Front Desk Agent

Sands Harbor Resort & Marina; Pompano Beach (FL); On-site; USD 19,000 - 25,000; Full time

Job summary

Sands Harbor Resort & Marina in Pompano Beach, FL is seeking a friendly Hotel Front Desk Agent to welcome guests and manage reservations with professionalism. You will check guests in/out, answer inquiries, process payments, and coordinate with housekeeping to ensure rooms are ready.

Ideal candidates have customer-focused communication skills, the ability to multitask in a fast-paced setting, and basic computer skills to navigate the property management system.

Qualifications

• Previous hotel front desk or guest services experience preferred.
• Strong customer service and communication skills required.
• Able to multitask in a fast-paced hospitality environment.

Responsibilities

• Welcome guests with a friendly, professional check-in/out experience.
• Manage reservations, room assignments, cancellations, and guest requests.
• Answer calls and respond to inquiries about accommodations and services.
• Process guest payments and handle transactions with accuracy.
• Coordinate with housekeeping and maintenance to prep rooms.
• Maintain guest records in the property management system and assist with front desk duties.

Skills

Customer service

Communication

Multitasking

Teamwork

Tools

PMS software

Job description

Sands Harbor Resort & Marina is seeking a friendly, professional, and dependable Hotel Front Desk Agent to join our hospitality team in Pompano Beach, Florida.

As the first point of contact for our guests, you’ll play an important role in creating a welcoming atmosphere and ensuring a smooth, enjoyable stay. We’re looking for someone who enjoys working with people, stays organized in a busy environment, and takes pride in providing excellent guest service.

What you will be doing

• Welcome guests and provide a friendly, professional check-in and check-out experience.
• Manage hotel reservations, room assignments, cancellations, and guest requests.
• Answer incoming calls and respond to guest inquiries regarding accommodations, amenities, and hotel services.
• Process guest payments, maintain accurate billing records, and handle cash and credit card transactions.
• Assist guests with questions, concerns, and special requests while providing prompt and courteous service.
• Coordinate with housekeeping and maintenance to ensure rooms are ready and guest needs are addressed.
• Maintain accurate guest information and reservation records in the hotel’s property management system.
• Communicate effectively with other departments to ensure smooth daily hotel operations.
• Provide information about local attractions, restaurants, transportation, and nearby activities.
• Maintain a clean, organized, and welcoming front desk and lobby area.
• Follow hotel policies, safety procedures, and guest confidentiality standards.
• Assist with additional front office responsibilities as needed.

What you bring to the table

• Previous hotel front desk, guest services, or hospitality experience preferred.
• Strong customer service and communication skills.
• Ability to multitask and remain professional in a fast-paced hotel environment.
• Basic computer skills and the ability to learn hotel reservation and property management systems.
• Strong attention to detail, organization, and problem-solving skills.
• Ability to handle guest concerns calmly and professionally.
• Dependable, punctual, and comfortable working both independently and as part of a team.
• Ability to work a flexible schedule, including weekends and holidays.
• Experience handling reservations, guest payments, and hotel check-in/check-out procedures is a plus.

Why join our team?

At Sands Harbor Resort & Marina, you’ll be part of a waterfront hospitality environment where guest satisfaction and teamwork are essential to our success. We’re looking for individuals who enjoy hospitality, take initiative, and want to make a positive impression on every guest.

If you have a passion for customer service and enjoy working in a hotel environment, we’d love to hear from you.