Guest Services Specialist — Flexible Schedule

Wequassett; Pompano Beach (FL); Presencial; USD 32.000 - 45.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

401(k) & Company Match

Life Insurance

Maternity/Paternity Leave

Educational Assistance

Discounted travel program benefits

Descripción de la vacante

Marriott Pompano Beach is seeking a full-time front desk/guest services associate to maintain knowledge of hotel operations, assist guests, and communicate with departments to ensure a seamless experience.

The role requires flexibility to work weekends and holidays, a commitment to outstanding service, and the ability to resolve guest concerns while supporting the hotel’s hospitality standards. Benefits include a comprehensive package and travel program discounts.

Responsabilidades

• Maintain complete knowledge of hotel operations, scheduled daily activities, and room products.
• Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
• Answer telephone calls within 3 rings, using correct salutations and telephone etiquette.
• Ascertain callers' needs through open-ended questions.
• Describe room accommodations and all amenities.
• Accommodate special requests and designate such in the system following the hotel's standard operating procedures.
• Access guest history records to best service guests; maintain accurate information in guest history files.
• Resolve guest complaints, ensuring guest satisfaction.
• Obtain assigned bank and ensure accuracy of contracted monies. Always keep the bank secure.
• Communicate pertinent guest information to designated departments/personnel (i.e. special requests, amenity delivery).
• Present folio to guest and resolve any disputed charges.
• Assist all departments/executives in obtaining appropriate information regarding groups, inventory, and guest information.
• Perform additional duties, as assigned.

Descripción del empleo

Marriott Pompano Beach is seeking a full-time front desk/guest services associate to maintain knowledge of hotel operations, assist guests, and communicate with departments to ensure a seamless experience.

The role requires flexibility to work weekends and holidays, a commitment to outstanding service, and the ability to resolve guest concerns while supporting the hotel’s hospitality standards. Benefits include a comprehensive package and travel program discounts.