Guest Experience Specialist — Front Desk

Sandpiper Property Mgt; Pleasanton (TX); On-site; USD 17,000 - 18,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

Healthcare coverage

Room discounts

Brand training

Incentives & rewards

Recognition programs

Job summary

Sandpiper Hospitality’s Rise Well Suites in Pleasanton, TX seeks a Front Desk Guest Service Agent (GSA) to manage the lobby, assist guests, and support operations. You’ll handle check-ins/outs, answer inquiries, and collaborate with departments to ensure a smooth guest experience.

The role emphasizes hospitality excellence, effective communication, and a welcoming presence in a fast-paced environment. Local applicants with customer service background preferred.

Qualifications

• Customer service experience in hospitality or related field.
• Strong verbal and written communication in English.
• Ability to work flexible hours including evenings, weekends, and holidays.

Responsibilities

• Greet and welcome guests promptly with a warm, professional first impression.
• Manage front desk operations and check-in/check-out using the PMS.
• Handle guest requests and resolve issues to ensure satisfaction.
• Maintain accurate records of reservations, room availability, and guest accounts.
• Process payments and issue receipts per hotel policies and procedures.
• Provide information on hotel services, local attractions, and transportation.

Skills

Customer service

Communication

English proficiency

Flexibility

Education

High School Diploma or equivalent

Tools

Property Management System (PMS)

Reservation software

POS systems

Job description

Sandpiper Hospitality’s Rise Well Suites in Pleasanton, TX seeks a Front Desk Guest Service Agent (GSA) to manage the lobby, assist guests, and support operations. You’ll handle check-ins/outs, answer inquiries, and collaborate with departments to ensure a smooth guest experience.

The role emphasizes hospitality excellence, effective communication, and a welcoming presence in a fast-paced environment. Local applicants with customer service background preferred.