Front Desk Guest Experience Specialist

RiseWell Suites Pleasanton; Pleasanton (TX); On-site; USD 17,000 - 18,000; Full time

Benefits offered by this job

PTO

Healthcare

Room discounts

Brand training

Incentives

Recognition rewards

Annual surprises

Job summary

Rise Well Suites Pleasanton is seeking a Front Desk Guest Service Agent (GSA) to manage the front desk operations, welcome guests, and handle check-in/check-out with a focus on exceptional hospitality. The role requires strong communication, basic computer skills, and the ability to work flexible hours including evenings and weekends.

The candidate will be first contact, representing a warm brand culture while ensuring guest satisfaction, resolving inquiries, and coordinating with other

Qualifications

• Minimum requirement is a high school diploma or equivalent.
• Experience in customer service, preferably in hospitality.
• Basic computer skills and familiarity with property management/reservation software.

Responsibilities

• Greet and welcome guests promptly and courteously upon arrival.
• Manage check-in and check-out procedures using the hotel’s system.
• Handle guest requests, questions, and complaints with empathy and prompt resolution.
• Maintain accurate records of room availability, reservations, and guest accounts.
• Process payments and issue receipts, ensuring compliance with policies.

Skills

Customer service

Strong communication

Computer literacy

Multitasking

English proficiency

Education

High school diploma

Tools

Property management software

POS systems

Job description

Rise Well Suites Pleasanton is seeking a Front Desk Guest Service Agent (GSA) to manage the front desk operations, welcome guests, and handle check-in/check-out with a focus on exceptional hospitality. The role requires strong communication, basic computer skills, and the ability to work flexible hours including evenings and weekends.

The candidate will be first contact, representing a warm brand culture while ensuring guest satisfaction, resolving inquiries, and coordinating with other