Guest Experience Specialist - Front Desk

Remington Hospitality; Phoenix (AZ); On-site; USD 17,000 - 22,000; Full time

Job summary

Remington Hospitality is seeking a Front Desk Associate to provide warm, efficient guest service at our Phoenix hotel. You will handle check-in and check-out, assist with reservations, and manage charges with accuracy in a busy front desk environment.

Ideal candidates are familiar with front office systems, know hotel rate structures, and can process same-day reservations, cancellations, and relocations while maintaining exceptional guest satisfaction.

Responsibilities

• Greet guests and assist with check-in/check-out promptly and professionally.
• Assist in pre-registration and block reservations as needed.
• Post charges accurately and promptly.
• Know Front Office system and daily transactions.
• Handle cash, checks, and credit card payments accurately.
• Review reservations with special requests and block rooms accordingly.
• Understand hotel rates, discounts, and how to apply them.
• Handle reservations, including same-day bookings, with knowledge of cancellations and relocations.

Job description

Remington Hospitality is seeking a Front Desk Associate to provide warm, efficient guest service at our Phoenix hotel. You will handle check-in and check-out, assist with reservations, and manage charges with accuracy in a busy front desk environment.

Ideal candidates are familiar with front office systems, know hotel rate structures, and can process same-day reservations, cancellations, and relocations while maintaining exceptional guest satisfaction.