Guest Experience Specialist - Front Desk

BENCHMARK; Philadelphia (Philadelphia County); On-site; USD 30,000 - 36,000; Full time

Job summary

BENCHMARK in Philadelphia is seeking a motivated Front Desk Agent to greet guests and provide a memorable first impression. You will check guests in, register them, and ensure accurate charges and special requests are noted and fulfilled.

You’ll be the go-to source of information about the hotel, amenities, and the local area, helping guests plan their Wanderlust experiences. Engaging with people from around the world, you will WOW guests by delivering exceptional service, resolving issues, and

Qualifications

• Front desk or guest services experience preferred.
• Ability to engage with guests from diverse backgrounds.
• Knowledge of hotel amenities and local area a plus.

Responsibilities

• Check guests in and register them accurately.
• Provide exceptional customer service and resolve issues to WOW guests.
• Promote and sell special hotel programs.
• Maintain house bank and communicate information to manager on duty.
• Follow procedures for posting, charges, cashing checks, refunds.
• Assist other departments as needed.

Skills

Engaging personality

Customer service

Job description

BENCHMARK in Philadelphia is seeking a motivated Front Desk Agent to greet guests and provide a memorable first impression. You will check guests in, register them, and ensure accurate charges and special requests are noted and fulfilled.

You’ll be the go-to source of information about the hotel, amenities, and the local area, helping guests plan their Wanderlust experiences. Engaging with people from around the world, you will WOW guests by delivering exceptional service, resolving issues, and