Guest Experience Specialist — Front Desk

Courtyard Philadelphia Downtown; Philadelphia (Philadelphia County); On-site; USD 22,041 - 28,929; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

401k match

Daily pay

Life insurance

Travel discounts

Commuter benefits

Wellness program

Professional development

Referral bonus

Job summary

Courtyard Philadelphia Downtown is seeking a Guest Service Agent to greet, register and assist guests in a friendly, efficient manner in alignment with the brand and sustainability standards.

Responsibilities include checking in/out guests, handling payments, and assisting with reservations while maintaining exceptional guest service. The role may involve standing for long periods, shifts during holidays and peak periods, and requires a welcoming, professional demeanor.

Qualifications

• Previous customer service experience required or equivalent training.
• Knowledge of PMS systems preferred.

Responsibilities

• Greet guests immediately and assist with their needs.
• Register guests and assign rooms.
• Handle payments and verify credit.
• Make and confirm reservations.
• Balance accounts and audits.

Skills

Customer service

PMS systems

Education

High school diploma or equivalent

Job description

Courtyard Philadelphia Downtown is seeking a Guest Service Agent to greet, register and assist guests in a friendly, efficient manner in alignment with the brand and sustainability standards.

Responsibilities include checking in/out guests, handling payments, and assisting with reservations while maintaining exceptional guest service. The role may involve standing for long periods, shifts during holidays and peak periods, and requires a welcoming, professional demeanor.