Guest Experience Agent - Front Desk

PHL Job Portal; Philadelphia (Philadelphia County); On-site; USD 32,000 - 42,000; Full time

Job summary

Marriott Hotels is seeking a Non-Management, Full-Time Guest Services professional to ensure exceptional guest experiences at our Philadelphia location. You will respond to guest requests across phone, email, chat, and in-person interactions, coordinate with departments, and uphold Marriott standards of service throughout shifts.

The role emphasizes clear communication, professionalism, and teamwork in a fast-paced hotel environment.

Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: No related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None.

Responsibilities

• Answer, record, and process guest requests via telephone, email, chat, and mobile devices.
• Operate telephone switchboard and process wake-up calls and directed calls.
• Log guest requests into systems and follow up to ensure resolution.
• Provide information on room features, amenities, and local areas of interest.
• Assist with room service orders and POS transactions.
• Help guests access internet and in-room entertainment.
• Maintain professional appearance and confidentiality; comply with company policies.

Education

High school diploma or G.E.D. equivalent

Job description

Marriott Hotels is seeking a Non-Management, Full-Time Guest Services professional to ensure exceptional guest experiences at our Philadelphia location. You will respond to guest requests across phone, email, chat, and in-person interactions, coordinate with departments, and uphold Marriott standards of service throughout shifts.

The role emphasizes clear communication, professionalism, and teamwork in a fast-paced hotel environment.