Service & Scheduling Coordinator – Owensboro

Home Instead, Inc.; Owensboro (KY); On-site; USD 36,000 - 48,000; Full time

Job summary

Home Instead, Inc. is seeking a Service/Staffing Coordinator to schedule services for clients in Owensboro, KY, coordinating CAREGivers and building strong relationships with families. You will answer calls, log activities, and resolve issues while identifying opportunities to expand service hours.

The role requires organization, reliability, and good communication. Occasional evenings/weekends may be needed, and a professional office presence is expected.

Qualifications

• High School Diploma or equivalent preferred.
• Around 1 year of related business experience or equivalent.
• Strong computer skills or ability to learn scheduling software.
• Must possess a valid driver’s license.
• Strong analytical skills.

Responsibilities

• Answer incoming calls in a friendly, professional manner.
• Log client and CAREGiver activity in the scheduling system.
• Follow up on client and CAREGiver issues to resolve problems.
• Identify opportunities to increase service hours and improve care quality.
• Enter new client inquiries and coordinate next steps with the team.
• Maintain regular office attendance to execute responsibilities.
• Communicate openly with franchise owner, colleagues, clients, and CAREGivers.
• Adhere to company policies and ethics codes.

Skills

Problem solving

Organized

Communication

Phone presence

Independent

Adaptable

Professional appearance

Education

High School Diploma or equivalent

Tools

Scheduling software

Job description

Home Instead, Inc. is seeking a Service/Staffing Coordinator to schedule services for clients in Owensboro, KY, coordinating CAREGivers and building strong relationships with families. You will answer calls, log activities, and resolve issues while identifying opportunities to expand service hours.

The role requires organization, reliability, and good communication. Occasional evenings/weekends may be needed, and a professional office presence is expected.