Evening Front Desk Specialist: Guest Service Pro

Hampton Inn - Owensboro; Owensboro (KY); On-site; USD 17,000 - 22,000; Full time

Job summary

BryantCorp is seeking a Front Desk Representative in Owensboro, KY, to support guests through check-in/out, answer inquiries, and provide exceptional service during their stay.

Responsibilities include greeting guests, inputting information in the computer system, ensuring room rates and details are correct, and assisting with special requests while maintaining a professional image at all times.

Qualifications

• Previous customer service experience is required.
• Excellent communication skills both verbal and non-verbal.
• Guest service-oriented demeanor with a positive attitude.
• Excellent phone and computer skills, with cash handling experience required.
• High school diploma or equivalent preferred.

Responsibilities

• Greet guests and complete the registration/check-in process.
• Assist guests with check-out and ensure room and service accuracy.
• Respond to guest inquiries and provide information about hotel services.
• Maintain professional image through appearance and attitude.
• Follow emergency procedures and handle multiple tasks efficiently.

Skills

Customer service experience

Excellent communication

Professional demeanor

Phone skills

Computer skills

Cash handling

Attention to detail

Multi-tasking

Stand for long hours

Education

High school diploma or equivalent

Tools

POS cash handling

Computer literacy

Job description

BryantCorp is seeking a Front Desk Representative in Owensboro, KY, to support guests through check-in/out, answer inquiries, and provide exceptional service during their stay.

Responsibilities include greeting guests, inputting information in the computer system, ensuring room rates and details are correct, and assisting with special requests while maintaining a professional image at all times.