Guest Experience & Front Desk Coordinator

Horizontal Talent; New York (NY); On-site; USD 77,000 - 131,000; Full time

Job summary

Horizontal Talent is seeking a front desk professional to be the first point of contact in a fast‑paced headquarters. This on‑site role combines warm reception with day‑to‑day coordination of visitors, deliveries, meeting traffic, and space upkeep for a dynamic workplace experience team.

You will welcome guests, issue badges, route requests, and support scheduling and event logistics while maintaining logs and ensuring a smooth, professional check‑in experience.

Qualifications

• 2–3 years experience in front desk, reception, hospitality or guest-facing roles.
• Strong written and verbal communication, professional demeanor.
• Ability to stay organized and responsive with multiple tasks.

Responsibilities

• Welcome guests and employees at the front desk and ensure smooth check‑in.
• Issue visitor badges, notify hosts, direct to rooms and spaces.
• Manage arrivals, deliveries, and packages and keep reception organized.
• Respond to phone/email inquiries and route requests.
• Assist with scheduling for meetings and events.
• Restock supplies and reset spaces after events.
• Support room setup/breakdown for meetings and programming.
• Maintain visitor logs and front desk notes; support reporting.

Skills

Front desk

Hospitality

Guest services

Communication

Scheduling

MS Office/Google Workspace

Visitor management

Attention to detail

Independent work

Lifting up to 25 lbs

Education

Bachelor’s degree or equivalent experience

Tools

Visitor management system

Microsoft Office

Google Workspace

Job description

Horizontal Talent is seeking a front desk professional to be the first point of contact in a fast‑paced headquarters. This on‑site role combines warm reception with day‑to‑day coordination of visitors, deliveries, meeting traffic, and space upkeep for a dynamic workplace experience team.

You will welcome guests, issue badges, route requests, and support scheduling and event logistics while maintaining logs and ensuring a smooth, professional check‑in experience.