Front Desk & Guest Experience Specialist

Midas Hospitality, LLC; Durango (CO); On-site; USD 21,000 - 29,000; Full time

Job summary

Front Desk Agent at Midas Hospitality will be the face of the hotel, providing exceptional guest service during check-in, stay, and check-out. You will handle reservations, payments, and inquiries, while maintaining a welcoming, organized front desk and lobby area.

The role requires strong communication and problem-solving skills, ability to multitask in a fast-paced environment, and proficiency with hotel PMS. A flexible schedule including mornings, evenings, weekends, and holidays is expected.

Qualifications

• Strong communication, interpersonal, and problem-solving skills.
• Previous customer service, hospitality, hotel, retail, or related experience preferred but not required.
• Basic computer skills and ability to learn hotel PMS.
• Ability to prioritize tasks, multitask, and adapt to changing guest and business needs.

Responsibilities

• Welcome guests with a friendly and professional attitude during check-in and check-out.
• Process reservations, modifications, and cancellations per hotel standards.
• Maintain knowledge of room types, rates, packages, promotions, and availability.
• Utilize suggestive selling techniques to maximize room revenue and guest satisfaction.
• Process payments, post charges, and handle cash following procedures.
• Promote and enroll guests into loyalty and rewards programs.
• Respond to guest questions regarding services, amenities, and local attractions.
• Escalate issues and communicate with housekeeping and other departments as needed.
• Maintain front desk records, shift reports, and guest information.

Skills

Communication

Interpersonal

Problem-solving

Customer service

PMS familiarity

Education

High school diploma

Tools

PMS

Job description

Front Desk Agent at Midas Hospitality will be the face of the hotel, providing exceptional guest service during check-in, stay, and check-out. You will handle reservations, payments, and inquiries, while maintaining a welcoming, organized front desk and lobby area.

The role requires strong communication and problem-solving skills, ability to multitask in a fast-paced environment, and proficiency with hotel PMS. A flexible schedule including mornings, evenings, weekends, and holidays is expected.