Guest Services Superstar – Front Desk (Flexible Shifts)

Midas Hospitality, LLC; Sikeston (MO); On-site; USD 25,000 - 34,000; Full time

Job summary

Midas Hospitality is seeking a friendly, professional Front Desk Agent / Guest Services Agent to join our hotel team. This role is responsible for creating exceptional first and last impressions for guests by delivering outstanding customer service during check-in, stay, and check-out.

You will welcome guests, process reservations and modifications, collect payments, promote loyalty programs, answer questions about services and local attractions, and coordinate with housekeeping and other

Qualifications

• Previous customer service or hospitality experience is preferred.
• High school diploma or equivalent is preferred.
• Strong communication and problem-solving skills required.

Responsibilities

• Welcome guests with a friendly, professional attitude during check-in and check-out.
• Process reservations, modifications, and cancellations per standards.
• Maintain knowledge of room types, rates, packages, and promotions.

Skills

Customer service

Interpersonal skills

Problem solving

Communication skills

Education

High school diploma

Tools

PMS

Job description

Midas Hospitality is seeking a friendly, professional Front Desk Agent / Guest Services Agent to join our hotel team. This role is responsible for creating exceptional first and last impressions for guests by delivering outstanding customer service during check-in, stay, and check-out.

You will welcome guests, process reservations and modifications, collect payments, promote loyalty programs, answer questions about services and local attractions, and coordinate with housekeeping and other