Guest Experience Specialist (Front Desk)

Odessa Marriott Hotel & Conference Center; Odessa (TX); On-site; USD 28,000 - 36,000; Full time

Job summary

A leading hotel and conference center in Odessa is seeking a Front Desk Agent to provide outstanding guest service and handle the check-in and check-out process. The ideal candidate will be detail-oriented, have excellent customer service skills, and be able to multi-task in a high-pressure environment. This role requires a High School diploma or equivalent and a positive personality. Flexible scheduling, including evenings and weekends, is necessary.

Qualifications

• Positive and upbeat personality with a desire to deliver outstanding customer service.
• Ability to work with and understand financial information and basic arithmetic functions.
• Understanding of hotel products and guest services.

Responsibilities

• Greet and register guests, provide outstanding guest service during their stay.
• Handle check-ins and check-outs in a friendly, efficient manner.
• Maintain good communication and teamwork with fellow associates.

Skills

Detail-oriented

Customer service

Multi-tasking

Problem-solving

Communication

Education

High School diploma or equivalent

College coursework in related field

Tools

Microsoft Office suite

Job description

A leading hotel and conference center in Odessa is seeking a Front Desk Agent to provide outstanding guest service and handle the check-in and check-out process. The ideal candidate will be detail-oriented, have excellent customer service skills, and be able to multi-task in a high-pressure environment. This role requires a High School diploma or equivalent and a positive personality. Flexible scheduling, including evenings and weekends, is necessary.