Guest Experience Specialist — Front Desk

Medora; North Dakota; On-site; USD 30,000 - 42,000; Full time

Job summary

Medora in Medora, North Dakota, is seeking a Front Desk Representative to operate the hotel front desk and assist guests with inquiries. You will warmly welcome guests, manage check-in/out times, and coordinate with staff for special requests while ensuring accurate billing and a tidy lobby.

The role requires excellent communication, reliability, and the ability to stand for long periods. The position is full-time and on-site in Medora, a gateway to Theodore Roosevelt National Park.

Qualifications

• Excellent verbal communication skills.
• Provide consistent, excellent customer service.
• Reliable, on time, and ready for every shift.
• Ability to stand for extended periods of time.

Responsibilities

• Manage front desk operations to minimize check-in and checkout time.
• Warmly and professionally welcome all guests.
• Direct guests to appropriate hotel staff for questions or special requests.
• Handle guest issues as they arise with tact and courtesy.
• Ensure final bills are delivered promptly to guests.
• Keep lobby and shared areas neat and orderly.
• Maintain knowledge of Medora, hotel rooms, policies, and assist guests with reservations or recommendations.

Skills

Excellent verbal communication

Consistent customer service

Reliability & punctuality

Stand for extended periods

Job description

Medora in Medora, North Dakota, is seeking a Front Desk Representative to operate the hotel front desk and assist guests with inquiries. You will warmly welcome guests, manage check-in/out times, and coordinate with staff for special requests while ensuring accurate billing and a tidy lobby.

The role requires excellent communication, reliability, and the ability to stand for long periods. The position is full-time and on-site in Medora, a gateway to Theodore Roosevelt National Park.