Front Desk Agent – Guest Experience

Medora; North Dakota; On-site; USD 17,000 - 25,000; Full time

Job summary

The Theodore Roosevelt Medora Foundation (TRMF) is seeking a Front Desk Representative to operate the hotel/motel front desk and assist guests with inquiries.

This full-time role requires delivering exceptional guest service, managing check-in/out efficiently, and maintaining a welcoming lobby. Candidates should be fluent in English, reliable, and able to stand for extended periods, with prior front desk experience a plus.

Qualifications

• Excellent verbal communication skills.
• Provide consistent, excellent customer service.
• Reliable, on time, and ready for every shift.
• Ability to stand for extended periods.

Responsibilities

• Operate the front desk for hotel/motel and assist guests with inquiries.
• Efficiently manage check-in and checkout processes.
• Warmly welcome all guests and guide them to staff for assistance.
• Handle guest issues promptly and courteously.
• Provide final bills and ensure lobby areas are tidy.
• Assist guests with reservations or recommendations.

Skills

Verbal communication

Customer service

Reliability

Stand for long shifts

Education

Front Desk experience desirable

PMS system operation

Math skills

English fluent

Job description

The Theodore Roosevelt Medora Foundation (TRMF) is seeking a Front Desk Representative to operate the hotel/motel front desk and assist guests with inquiries.

This full-time role requires delivering exceptional guest service, managing check-in/out efficiently, and maintaining a welcoming lobby. Candidates should be fluent in English, reliable, and able to stand for extended periods, with prior front desk experience a plus.