Front Desk Experience Specialist

Hotel St. Marie; New Orleans (LA); On-site; USD 26,000 - 38,000; Full time

Job summary

Hotel St. Marie in New Orleans seeks a Front Desk Agent to manage guest services, handle check-in/check-out, respond to requests, and resolve issues with professionalism.

The ideal candidate has strong verbal and written communication, is detail oriented, and thrives in a fast-paced hotel environment. This position requires flexibility to work varied shifts, including evenings, weekends, and holidays.

Qualifications

• Minimum of 1 year of experience in a customer service or hospitality-related role preferred.
• Strong communication skills, both verbal and written, with a professional demeanor.
• Proficiency in basic math and handling cash transactions.
• Familiarity with property management systems, or the ability to learn quickly.
• Ability to multi-task, prioritize, and remain calm under pressure in a fast-paced environment.
• Flexibility to work varied shifts, including evenings, weekends, and holidays.

Responsibilities

• Serve as the primary contact for guests, handling check-in/check-out and guest requests.
• Provide guests with information about amenities, parking, directions, and local attractions.
• Coordinate with bell and valet staff to ensure seamless guest support.
• Verify room readiness with housekeeping for timely, accurate preparation.
• Process cash receipts, credits, and charges to guest accounts accurately.
• Handle mail, packages, messages, and calls professionally.
• Document and report maintenance deficiencies to appropriate departments.
• Adhere to life safety procedures and secure room keys and guest information.
• Maintain an organized front desk and lobby area.
• Complete tasks as assigned by Front Desk Manager or General Manager.

Skills

Customer service

Communication skills

Job description

Hotel St. Marie in New Orleans seeks a Front Desk Agent to manage guest services, handle check-in/check-out, respond to requests, and resolve issues with professionalism.

The ideal candidate has strong verbal and written communication, is detail oriented, and thrives in a fast-paced hotel environment. This position requires flexibility to work varied shifts, including evenings, weekends, and holidays.