Night Audit

Spire Hospitality; Nashville (TN); On-site; USD 30,000 - 38,000; Full time

Benefits offered by this job

Early pay

Medical

Dental

Vision

Pet discount program

Identity theft protection

Pre-paid legal support

Flexible spending accounts

401K match

Life

Disability (short/long-term)

Paid time off

Wellness programs

Hotel discounts

Job summary

Spire Hospitality at the DoubleTree by Hilton Nashville Downtown is seeking a Night Auditor/Front Desk Agent to warmly welcome guests and ensure seamless operations as shifts close and reset for the next day.

You will balance daily revenue, prepare PMS and revenue reports, and assist guests with check-ins/check-outs while maintaining high service standards. A high school diploma is required with hotel experience preferred.

Qualifications

• Guest services experience and strong customer interaction skills.
• Ability to balance revenue and prepare daily reports.
• Proficiency with MS Office and basic computer operations.

Responsibilities

• Deliver unparalleled service to guests and respond to questions and requests.
• Prepare daily Food & Beverage revenue reports and balance PMS reports for revenue and settlements.
• Enter revenue, expenses, and allowances and generate daily reports (Guest Ledger Summary, Daily Restaurant Summary).
• Conduct check-ins and check-outs efficiently and answer calls with professionalism.
• Resolve guest concerns with attentive service recovery.

Skills

Guest services

Customer service

Attention to detail

MS Office

Education

High school diploma or equivalent

Tools

MS Office

Job description

DoubleTree by Hilton Hotel Nashville Downtown

We're in downtown Nashville, a five-minute walk from the row of honky-tonks and bars on Broadway. Famous attractions like Ryman Auditorium, Bridgestone Arena, and the Country Music Hall of Fame and Museum are within half a mile of our hotel. We feature live music on Thursday, Friday, and Saturday nights at our Fourth and U restaurant and bar. 343 Rooms, Full-service Starbucks, 15,000 sq. ft. event space.

SPIRE Hospitality is a management company specializing in creating memorable guest experiences and delivering best-in-class service at our hotels and resorts across the country. We ensure you have the support, tools and opportunities you need to get the job done, grow as an individual, and excel in your hospitality career. We offer a comprehensive full-time benefits package consisting of EARLY PAY OR EARNED WAGE ACCESS (get paid before payday), medical, dental, vision, pet discount program, identity theft protection, pre-paid legal support, flexible spending accounts, matched 401K, life, critical accident or illness, short- & long-term disability, paid time off, wellness programs, wonderful hotel discounts and much more.

• EARLY PAY OR EARNED WAGE ACCESS (get paid before payday)
• medical
• dental
• vision
• pet discount program
• identity theft protection
• pre-paid legal support
• flexible spending accounts
• matched 401K
• life
• critical accident or illness
• short- & long-term disability
• paid time off
• wellness programs
• wonderful hotel discounts and much more.

In this role, you'll warmly welcome our guests and provide exceptional service throughout their stay. You and the entire front desk team are dedicated to ensuring guest satisfaction by crafting remarkable and seamless experiences from the moment guests arrive. As a Night Auditor/Front Desk Agent, your dedication to guest satisfaction and meticulous attention to closing and resetting systems for seamless next-day operations will elevate our standards. Your efforts will create unforgettable and unique memories that leave a lasting impression.

Essential Job Functions

• Deliver unparalleled service, courtesy, and care to our guests by responding promptly and effectively to guest questions and requests
• Demonstrate exceptional attention to detail in preparing daily Food & Beverage revenue reports, and in creating and balancing PMS reports for revenue and settlement accounts
• Make corrections and adjustments via the PMS and handle all computer problems that might occur throughout the shift
• Enter revenue, expenses, and allowances into the computer system to generate daily reports, including the Guest Ledger Summary and the Daily Restaurant Summary
• Efficiently conduct check-ins, check-outs, and promptly answer phone calls with professionalism and courtesy
• Resolve guest concerns with attentive service recovery

Physical Demands

• Ability to lift, carry, push or pull 10 lbs
• Primarily standing for majority of shift
• Standing and moving about in the guest services and restaurant/bar areas throughout the shift

Qualifications

Education

• High school diploma or its equivalent

Experience

• Hotel experience preferred
• 1-year experience as a Guest Services Agent required
• Knowledge of accounting operations such as accounts receivable, accounts payable, server service fees, etc.
• Basic mathematical skills to prepare financial reporting
• Full understanding and comfort working on a computer with MS Suite-Outlook, Word, Excel
• CPR/First Aid Certification
• Previous experience with hotel PMS systems a plus. Example: OnQ

Spire Hospitality, LLC is an Equal Opportunity Employer, including disability and veterans

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.