Guest Experience Specialist - Front Desk

Concord Hospitality Enterprises; Nashville (TN); On-site; USD 26,000 - 38,000; Full time

Benefits offered by this job

Discounted room rates

Training & development

Job summary

Concord Hospitality Enterprises in Nashville is seeking a Front Desk Clerk or Guest Services Clerk to be the first point of contact for guests, delivering a warm, efficient check-in and check-out experience. The role emphasizes proactive, attentive service, knowledge of our hotel programs, and clear communication with other departments to resolve guest needs promptly and professionally.

Join a company culture that values teamwork, guest care, and opportunities for growth through training and

Qualifications

• Excellent customer service skills.
• Strong communication and interpersonal abilities.
• Ability to handle guest concerns promptly and professionally.

Responsibilities

• Assisting guests efficiently, courteously and professionally at all times.
• Maintain a high level of service and hospitality.
• Promptly and effectively deal with guest concerns or issues and see all are met to satisfaction in timely manner.
• Post guest charges, collect payments and follow all cash handling procedures as required by Concord.
• Handle guest mail and messages with respect to privacy and professionalism.
• Be knowledgeable of the hotel brand and various programs (travel programs, special offers).
• Be a great communicator to various departments and management on guest comments and concerns.
• Respond quickly to incoming calls, lobby visitors and team members needing front desk assistance.
• Have full knowledge of hotel safety and emergency procedures.

Skills

Customer service

Communication

Hospitality mindset

Job description

Concord Hospitality Enterprises in Nashville is seeking a Front Desk Clerk or Guest Services Clerk to be the first point of contact for guests, delivering a warm, efficient check-in and check-out experience. The role emphasizes proactive, attentive service, knowledge of our hotel programs, and clear communication with other departments to resolve guest needs promptly and professionally.

Join a company culture that values teamwork, guest care, and opportunities for growth through training and