Guest Experience Agent — Front Desk

Concord Hospitality Enterprises; San Antonio (TX); On-site; USD 16,531 - 22,041; Full time

Benefits offered by this job

Competitive wages

Medical, dental, and vision insurance

Life insurance and disability options

401(k) program with company match

Tuition assistance

Discounted room rates

Training, development, and career adv

Job summary

Concord Hospitality Enterprises is seeking a Front Desk Clerk to be the first point of contact for guests, ensuring a warm welcome and smooth check-in/check-out experience. You will handle reservations, respond to inquiries, and address guest needs with professionalism.

The ideal candidate has strong communication skills, a friendly personality, and the ability to multitask in a fast-paced hotel environment.

Qualifications

• Experience in hospitality or customer service is a plus.
• Strong interpersonal and communication skills.
• Ability to multitask while remaining professional in a fast-paced environment.
• Detail-oriented with strong organizational skills.
• Flexibility to work varied shifts, including evenings, weekends, and holidays.

Responsibilities

• Assist guests efficiently, courteously, and professionally at all times.
• Maintain a high level of service and hospitality standards.
• Promptly address guest concerns and ensure satisfaction in a timely manner.
• Post guest charges, collect payments, and follow cash handling procedures.
• Handle guest mail and messages with respect to privacy and professionalism.
• Stay knowledgeable about the hotel brand, travel programs, and special offers.
• Communicate guest feedback effectively to departments and management.
• Respond quickly to calls, lobby visitors, and team members needing assistance.
• Maintain full knowledge of hotel safety and emergency procedures.

Skills

Customer service

Communication

Interpersonal skills

Multitasking

Detail-oriented

Professional demeanor

Flexibility

Education

High school diploma or equivalent

Job description

Concord Hospitality Enterprises is seeking a Front Desk Clerk to be the first point of contact for guests, ensuring a warm welcome and smooth check-in/check-out experience. You will handle reservations, respond to inquiries, and address guest needs with professionalism.

The ideal candidate has strong communication skills, a friendly personality, and the ability to multitask in a fast-paced hotel environment.