Front Desk & Guest Experience Specialist

Tapestry Conshohocken; Sacramento (CA); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Competitive wages

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) match

Discounted room rates

Training & advancement

Job summary

Concord Hospitality is seeking a Front Desk Clerk/Guest Services Clerk to warmly welcome guests from arrival to departure, handling inquiries, payments, and notifications with a proactive, guest-centric approach.

You will maintain service standards, stay informed on hotel programs, and coordinate feedback with departments to ensure a seamless guest experience. This full-time role emphasizes reliability, professionalism, and team collaboration.

Qualifications

• High school diploma or equivalent preferred.
• Hospitality or customer service experience is a plus.
• Strong interpersonal and communication skills.
• Ability to multitask and remain professional in a fast-paced environment.
• Detail-oriented with strong organizational skills.
• Flexibility to work varied shifts, including evenings, weekends, and holidays.

Responsibilities

• Assist guests efficiently, courteously, and professionally at all times
• Maintain a high level of service and hospitality standards
• Promptly address guest concerns and ensure satisfaction in a timely manner
• Post guest charges, collect payments, and follow cash handling procedures
• Handle guest mail and messages with respect to privacy and professionalism
• Stay knowledgeable about the hotel brand, travel programs, and special offers
• Communicate guest feedback effectively to departments and management
• Respond quickly to calls, lobby visitors, and team members needing assistance
• Maintain full knowledge of hotel safety and emergency procedures

Skills

Interpersonal skills

Communication

Multitasking

Attention to detail

Organizational skills

Flexible shifts

Education

High School Diploma

Job description

Concord Hospitality is seeking a Front Desk Clerk/Guest Services Clerk to warmly welcome guests from arrival to departure, handling inquiries, payments, and notifications with a proactive, guest-centric approach.

You will maintain service standards, stay informed on hotel programs, and coordinate feedback with departments to ensure a seamless guest experience. This full-time role emphasizes reliability, professionalism, and team collaboration.