Guest Experience Specialist - Front Desk

Tapestry Conshohocken; Greensboro (NC); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) with company match

Tuition assistance

Discounted room rates

Job summary

Concord Hospitality is seeking a Front Desk Associate to warmly welcome guests at WoodSpring Suites Greensboro. You will handle check-ins/outs, answer questions, and coordinate with team members to ensure a smooth stay.

Successful candidates will possess strong communication skills, a professional attitude, and the ability to multitask in a fast-paced hotel environment. This full-time role offers comprehensive benefits and growth opportunities.

Qualifications

• High school diploma or equivalent preferred
• Prior hospitality or customer service experience is a plus
• Strong interpersonal and communication skills
• Ability to multitask and remain professional in a fast-paced environment
• Detail-oriented with strong organizational skills
• Flexibility to work varied shifts, including evenings, weekends, and holidays

Responsibilities

• Assist guests efficiently, courteously, and professionally at all times
• Maintain a high level of service and hospitality standards
• Promptly address guest concerns and ensure satisfaction in a timely manner
• Post guest charges, collect payments, and follow cash handling procedures
• Handle guest mail and messages with respect to privacy and professionalism
• Stay knowledgeable about the hotel brand, travel programs, and special offers
• Communicate guest feedback effectively to departments and management
• Respond quickly to calls, lobby visitors, and team members needing assistance
• Maintain full knowledge of hotel safety and emergency procedures

Skills

Customer Service

Communication

Multitasking

Professionalism

Interpersonal Skills

Education

High school diploma or equivalent

Job description

Concord Hospitality is seeking a Front Desk Associate to warmly welcome guests at WoodSpring Suites Greensboro. You will handle check-ins/outs, answer questions, and coordinate with team members to ensure a smooth stay.

Successful candidates will possess strong communication skills, a professional attitude, and the ability to multitask in a fast-paced hotel environment. This full-time role offers comprehensive benefits and growth opportunities.