Front Desk-Woodspring Suites-3p-11p PT & FT

Tapestry Conshohocken; Morrisville (NC); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Competitive wages

Medical/dental/vision plans

Life insurance

ST/LT disability options

401K options

Tuition assistance

Discounted room rates

Training & development

Career advancement opportunities

Job summary

Concord Hospitality is seeking a Front Desk Associate for Woodspring Suites in Morrisville, NC. This on-site role supports guest check-in/out and delivers warm, proactive service across shifts (PT & FT).

As the hub of guest interaction, you will handle inquiries, phone calls, payments, and guest concerns with professionalism. Training and benefits accompany a culture that values integrity and teamwork, with opportunities for growth.

Qualifications

• Prior front desk or guest service experience is preferred.
• Excellent communication and interpersonal skills.
• Ability to handle multiple tasks with professionalism.

Responsibilities

• Assist guests efficiently, courteously and professionally at all times.
• Answer calls and check in guests through a computer.
• Maintain a high level of service and hospitality.
• Resolve guest concerns promptly and to their satisfaction.
• Post guest charges and follow cash handling procedures.
• Manage guest mail and messages with discretion.
• Be knowledgeable of hotel programs and promotions.
• Communicate effectively with other departments and management.
• Respond quickly to incoming calls, visitors and team members.
• Know safety and emergency procedures within the hotel.

Skills

Customer service

Communication

Multitasking

Problem solving

Job description

Front Desk-Woodspring Suites-3p-11p PT & FT

Locations

Showing 1 location

Morrisville, NC 27560, USA

• On-site
• Front Office
• Part-Time

Description

Front Desk & Guest Care

We are looking for people that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. Your role is key to the overall experience the guest will have. Your keen sense of being proactive, responsive and caring will make all the difference. If you enjoy engaging with others and have a winning personality and high sense of responsibility - this role is perfect for you! We have a great company culture at Concord Hospitality where everyone is valued and treated with respect.

Role Responsibilities:

• Assisting guests efficiently, courteously and professionally at all times.
• Answering phone calls virtually and checking in guests through a computer
• Maintain a high level of service and hospitality.
• Promptly and effectively deal with guest concerns or issues and see all are met to satisfaction in timely manner.
• Post guest charges, collect payments and follow all cash handling procedures as required by Concord.
• Handle guest mail and messages with respect to privacy and professionalism.
• Be knowledgeable of the hotel brand and various programs (travel programs, special offers).
• Be a great communicator to various departments and management on guest comments and concerns.
• Respond quickly to incoming calls, lobby visitors and team members needing front desk assistance.
• Have full knowledge of hotel safety and emergency procedures.

Here are some reasons our associates like working for us:

Benefits (Full Time Associates only)

• competitive wages.
• medical/dental/vision plans
• life insurance
• ST/LT disability options
• 401K options
• tuition assistance
• discounted room rates at Concord managed hotels
• training & development
• career advancement opportunities

Why Concord?

Our culture is based on our five Cornerstones and they are what we consider our foundation: Quality, Integrity, Community, Profitability, and Fun. It's important to us to provide a great work environment for our associates and we strive to hire the BEST associates in the market. At Concord, you can enjoy a culture where you are valued and our Associate First policy is a way of life. Utilize your hospitality talents with a Company that cares about you and your development. We do many fun things on property to stay engaged with our associates and show you we care about you.

If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer. We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.

Experience

Preferred

2 years: Choice Advantage