Guest Experience Specialist – Front Desk

Highgate; Bloomingdale (IL); Vor Ort; USD 19.000 - 28.000; Vollzeit

Benefits dieser Stelle

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) Retirement Plan with employer"s

Paid holidays

Paid vacation

Paid sick leave

Employee assistance program

Tuition reimbursement

Jury duty leave

Personal leave

Medical leave

Military leave

Zusammenfassung

Highgate Hotels is seeking a Front Office Agent at the Courtyard Bloomingdale location to provide attentive, courteous service during check-in, stay, and checkout while maximizing occupancy. This role requires strong guest interaction and knowledge of hotel operations.

The position emphasizes cash handling, rate quoting, and familiarization with in-house groups, with a focus on a warm, professional guest experience in a fast-paced front desk environment.

Qualifikationen

• College course work in related field helpful.
• Experience in a hotel or a related field preferred.
• High School diploma or equivalent required.
• Computer experience required.
• Customer Services experience preferred.

Aufgaben

• Answer inquiries from guests regarding restaurants, transportation, entertainment, etc.
• Follow all cash handling and credit policies.
• Be aware of all rates, packages and special promotions as listed in the Red Book.
• Be familiar with all in-house groups.
• Be aware of closed out and restricted dates.
• Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
• Be familiar with hospitality terminology.
• Have knowledge of emergency procedures and assist as needed.
• Handle check-ins and checkouts in a friendly, efficient and courteous manner.
• Use proper two-way radio etiquette at all times when communicating with other employees.
• Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
• Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
• Be able to complete a bucket check, room rate verification report, and housekeeping report.
• Balance and prepare individual paperwork for closing of shift according to hotel standards.
• Maintain and market promotions and guest programs.
• Maintain a clean work area.
• Assist guests with safe deposit boxes.

Kenntnisse

Customer Service

Communication

Multitasking

Hospitality Knowledge

Attention to Detail

Teamwork

Ausbildung

High School Diploma

College Coursework in Related Field

Tools

Computer Experience

Jobbeschreibung

Highgate Hotels is seeking a Front Office Agent at the Courtyard Bloomingdale location to provide attentive, courteous service during check-in, stay, and checkout while maximizing occupancy. This role requires strong guest interaction and knowledge of hotel operations.

The position emphasizes cash handling, rate quoting, and familiarization with in-house groups, with a focus on a warm, professional guest experience in a fast-paced front desk environment.