Guest Experience Specialist — Front Desk (Part-Time)

Highgate Hotels, LP; Bloomingdale (IL); On-site; USD 22,000 - 25,000; Part time

Job summary

Highgate Hotels, LP is seeking a Front Desk Agent for Courtyard Bloomingdale to deliver attentive guest services during check-in, stay, and checkout. You will handle inquiries, process reservations, and balance shift duties while maintaining Courtyard Bloomingdale standards.

The role requires strong communication, multitasking skills, and a courteous demeanor to ensure guest satisfaction and smooth hotel operations.

Qualifications

• High School diploma or equivalent required.
• Experience in a hotel or related field preferred.
• Computer experience required.
• Must communicate effectively with guests and staff.
• Must be able to multitask and prioritize tasks.

Responsibilities

• Answer inquiries from guests regarding restaurants, transportation, and entertainment.
• Handle check-ins and check-outs in a friendly, efficient manner.
• Balance and prepare shift paperwork according to hotel standards.
• Be familiar with front desk computer system and rate quoting.
• Maintain a clean, organized work area and promote hotel promotions.

Skills

Customer service

Communication

Multitasking

Attentive and courteous

Attendance reliability

Education

High School diploma or equivalent

College coursework in related field helpful

Job description

Highgate Hotels, LP is seeking a Front Desk Agent for Courtyard Bloomingdale to deliver attentive guest services during check-in, stay, and checkout. You will handle inquiries, process reservations, and balance shift duties while maintaining Courtyard Bloomingdale standards.

The role requires strong communication, multitasking skills, and a courteous demeanor to ensure guest satisfaction and smooth hotel operations.