Guest Experience Specialist - Front Desk

OTH Hotels Resorts; Manassas Park (VA); On-site; USD 30,000 - 42,000; Full time

Job summary

OTH Hotels Resorts in Manassas Park, VA, seeks a Guest Service Agent to be the first point of contact for guests, delivering excellent service and a welcoming experience at the front desk.

You will handle check-in/out, reservations, inquiries, and support front office operations in a fast-paced hotel setting, with shifts including evenings, weekends, and holidays. This role requires strong communication, attentiveness, and a professional demeanor.

Qualifications

• Education: high school diploma or equivalent; hospitality degree preferred.
• Experience in customer service or hospitality is preferred.

Responsibilities

• Greet guests with warmth and provide efficient check-in/out.
• Manage room reservations using PMS.
• Respond to guest inquiries, requests, and complaints promptly.
• Provide information on hotel amenities and local attractions.
• Handle billing and cash transactions accurately.
• Coordinate with housekeeping to ensure room readiness.
• Answer calls, emails, and other guest communications.
• Upsell rooms and hotel services when appropriate.
• Support overall front office operations as needed.

Skills

Customer service

Guest engagement

Communication skills

Multitasking

Teamwork

Reservation systems

Education

High school diploma or equivalent

Hospitality degree (preferred)

Job description

OTH Hotels Resorts in Manassas Park, VA, seeks a Guest Service Agent to be the first point of contact for guests, delivering excellent service and a welcoming experience at the front desk.

You will handle check-in/out, reservations, inquiries, and support front office operations in a fast-paced hotel setting, with shifts including evenings, weekends, and holidays. This role requires strong communication, attentiveness, and a professional demeanor.