Front Desk Guest Experience Agent

OTH Hotels Resorts; Lynchburg (VA); Hybrid; USD 18,000 - 25,000; Full time

Job summary

OTH Hotels Resorts is seeking a Guest Service Agent for our property-based Front Office team. You will deliver outstanding guest service, handle check-in/check-out, reservations, and guest inquiries with a professional demeanor.

The role requires strong communication, multitasking, and attention to detail in a fast-paced hotel environment, including evenings, weekends, and holidays. Join a hospitality-driven team dedicated to guest satisfaction.

Qualifications

• High school diploma or equivalent required; hospitality degree preferred.
• Previous customer service or hospitality experience preferred.

Responsibilities

• Greet guests warmly upon arrival and provide efficient check-in and check-out services.
• Manage room reservations using hotel property management software.
• Respond to guest inquiries, requests, and complaints promptly and professionally.
• Provide information about hotel amenities, services, and local attractions.
• Handle billing, payments, and cash transactions accurately and securely.
• Coordinate with housekeeping and maintenance to ensure room readiness and guest satisfaction.
• Answer phone calls, emails, and other guest communication channels.
• Maintain accurate guest records and front office documentation.
• Upsell rooms and promote hotel services when appropriate.
• Support overall front office operations as needed.

Skills

Customer service

Communication

Problem solving

Attention to detail

Multitasking

PMS experience

Time management

Teamwork

Professional appearance

Education

High school diploma

Hospitality degree preferred

Tools

PMS

Job description

OTH Hotels Resorts is seeking a Guest Service Agent for our property-based Front Office team. You will deliver outstanding guest service, handle check-in/check-out, reservations, and guest inquiries with a professional demeanor.

The role requires strong communication, multitasking, and attention to detail in a fast-paced hotel environment, including evenings, weekends, and holidays. Join a hospitality-driven team dedicated to guest satisfaction.