Guest Experience Front Desk Agent

OTH Hotels Resorts; North Carolina; Presencial; USD 30.000 - 38.000; Jornada completa

Descripción de la vacante

OTH Hotels Resorts is seeking a courteous Guest Service Agent at a property location to deliver exceptional guest experiences. You will handle check-in/check-out, manage reservations, and respond to inquiries while maintaining a professional demeanor.

This role requires strong communication and multitasking abilities in a fast-paced hospitality setting, with shift-based scheduling including evenings, weekends, and holidays, to ensure smooth front desk operations.

Formación

• Education: High school diploma or equivalent required; hospitality degree preferred.
• Experience: Previous customer service or hospitality experience preferred.

Responsabilidades

• Greet guests warmly upon arrival and provide efficient check-in and check-out services.
• Manage room reservations using hotel property management software.
• Respond to guest inquiries, requests, and complaints promptly and professionally.
• Provide information about hotel amenities, services, and local attractions.
• Handle billing, payments, and cash transactions accurately and securely.

Conocimientos

Customer service

Communication

Interpersonal skills

Conflict resolution

Multitasking

Time management

Teamwork

Professional appearance

Educación

High school diploma

Hospitality degree preferred

Herramientas

PMS systems

Descripción del empleo

OTH Hotels Resorts is seeking a courteous Guest Service Agent at a property location to deliver exceptional guest experiences. You will handle check-in/check-out, manage reservations, and respond to inquiries while maintaining a professional demeanor.

This role requires strong communication and multitasking abilities in a fast-paced hospitality setting, with shift-based scheduling including evenings, weekends, and holidays, to ensure smooth front desk operations.