Guest Experience Specialist - Front Desk

Mr C. Hotels; Logan, Northern (UT, KY); Hybrid; USD 26,000 - 34,000; Full time

Job summary

SpringHill Suites Logan is seeking an attentive Front Desk team member to greet guests, process check-ins and check-outs, and assist with reservations. The role requires accuracy in posting charges, cash handling, and maintaining knowledge of daily transactions and Front Office procedures.

You will work to ensure guest satisfaction in a friendly, professional environment. The position emphasizes teamwork, punctuality, and the ability to manage varying shifts while delivering exceptional guest

Qualifications

• High work ethic and self-initiative.
• May be required to work varying schedules including nights, weekends, and holidays.
• Team-oriented with focus on guest experiences.
• Prolonged desk work with computer usage (6-8 hours).
• Strong verbal and written communication skills.

Responsibilities

• Greet and communicate cordially with guests, checking them in/out.
• Post charges accurately and promptly.
• Know Front Office systems and daily transactions.
• Manage cash, checks, and credit card information correctly.
• Review reservations with special requests and block rooms accordingly.
• Understand hotel rates, discounts, and cancellation procedures.
• Handle same-day reservations and relocation procedures when necessary.

Skills

Work ethic

Team player

Flexible scheduling

Cash handling

Communication

Job description

SpringHill Suites Logan is seeking an attentive Front Desk team member to greet guests, process check-ins and check-outs, and assist with reservations. The role requires accuracy in posting charges, cash handling, and maintaining knowledge of daily transactions and Front Office procedures.

You will work to ensure guest satisfaction in a friendly, professional environment. The position emphasizes teamwork, punctuality, and the ability to manage varying shifts while delivering exceptional guest