Front Desk - Springhill Suites

Bardessono; Logan, Northern (UT, KY); Hybrid; USD 17,000 - 22,000; Full time

Job summary

SpringHill Suites Logan is hiring a friendly front desk associate to warmly greet guests, check them in and out, and assist with pre-registration.

You will post charges, manage reservations, be knowledgeable about rates and cancellations, and work as part of a hospitality team to deliver great guest experiences.

Qualifications

• Customer service mindset with hospitality focus.
• Ability to multi-task and manage reservations.
• Willing to work varied shifts including nights/weekends/holidays.

Responsibilities

• Greet guests, check them in/out; assist with pre-registration.
• Post charges accurately and timely.
• Operate Front Office system and transactions.
• Manage reservations, block rooms, and handle special requests.
• Know hotel rates, discounts, and cancellation procedures.
• Take same-day reservations quickly and follow procedures.

Skills

Strong communication

Team player

High work ethic

Tools

Front Office system

Job description

Whether you are on the road for a few days or a few weeks, the SpringHill Suites in Logan is perfect for business or leisure. Our Marriott hotel in Logan is close to Utah State University, American West Heritage Center, USU Innovation Park and numerous activities. We will spoil you with great amenities such as wireless Internet, complimentary breakfast buffet, indoor pool, fitness room, and a 24-hour food market. Up to 25% more spacious than traditional hotel rooms, our hotel suites in Logan feature separate eating and sleeping areas, 37 inch flat-panel TV, pullout sofa bed, luxurious bedding, microwave and refrigerator. When planning events, you couldn't find more convenience - our hotel is directly connected to the Riverwoods Conference Center, which accommodates up to 1,000 guests. When looking for affordable and spacious accommodations in Cache Valley, you will find an ideal choice at SpringHill Suites.

Job Description

What you will be doing

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary.
• Promptly, accurately and efficiently know how and where to post all charges.
• Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
• Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
• Review any reservations with special requests and work to block rooms accordingly.
• Have knowledge of hotel rates, discounts and how to handle each.
• Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.

Location

Logan SpringHill Suites-SLCLG

Requirements

What we are looking for

• High work ethic and self-initiative
• May be required to work varying schedules to include nights, weekends, and holidays
• Someone who enjoys working as and being part of a team that provides great experiences for our Guests!
• Physical Requirements (In-Office Role)
• Ability to work in a standard office environment.
• Prolonged periods of sitting at a desk and working on a computer. (6-8 hours a day)
• Occasional standing and walking throughout the workday.
• Frequent fine motor skills, use of hands and fingers for keyboarding/typing, utilizing a mouse or trackpad, writing, and operating office equipment.
• Ability to communicate effectively verbally and in writing.
• Occasionally required to stand, walk, bend, reach, or carry items.
• Ability to lift and/or move 10–25 pounds as needed (e.g., files, office supplies).
• Visual ability to read from a computer screen and printed materials including close visual focus for extended periods and color differentiation (for certain roles).
• Ability to hear and participate in conversations and meetings, use phone and/or headset
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

Status

Full-time

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