Guest Experience Specialist | Front Desk

Poppy Bank; Leesburg (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Poppy Bank in Leesburg, VA is seeking a friendly front desk associate to check guests in and out, handle payments, and provide information to visitors. You will maintain knowledge of hotel services, hours, rates and packages, and ensure guest comfort throughout the stay.

Responsibilities include resolving guest questions, documenting requests, and coordinating with other departments to deliver exceptional service and a positive experience for all guests.

Qualifications

• High school diploma or equivalent required; some college preferred.
• Two years experience in a service industry, preferably hospitality.
• Proficient computer skills and ability to operate a POS system.

Responsibilities

• Check guests in and out, ensuring proper payment processing and accuracy.
• Provide information and assistance to all guests and visitors.
• Maintain knowledge of hotel services, hours, rates and packages.
• Resolve guest complaints and maintain positive guest relations.
• Document guest requests or problems and communicate with Front Office.

Skills

Customer service

Hospitality

Communication

Teamwork

Education

High school diploma or equivalent

Tools

POS system

Job description

Poppy Bank in Leesburg, VA is seeking a friendly front desk associate to check guests in and out, handle payments, and provide information to visitors. You will maintain knowledge of hotel services, hours, rates and packages, and ensure guest comfort throughout the stay.

Responsibilities include resolving guest questions, documenting requests, and coordinating with other departments to deliver exceptional service and a positive experience for all guests.