Guest Experience Specialist — Front Desk

Concord Hospitality Enterprises; Lansing (MI); On-site; USD 22,041 - 24,108; Full time

Job summary

Concord Hospitality Enterprises in Lansing, Michigan, is seeking a Front Desk & Guest Care Associate to warmly welcome guests and manage check-ins with accuracy. The role includes posting charges, handling payments, and coordinating with departments to ensure guest satisfaction.

The position offers competitive hourly pay ($16–$17.50) and comprehensive benefits for full-time associates, plus opportunities for training, advancement, and a positive team culture focused on service excellence.

Qualifications

• Team Player: works well as a member of a group.
• Detail Oriented: capable of carrying out tasks with attention to details.
• Enthusiastic: shows eager enjoyment and interest.

Responsibilities

• Greet and assist guests with efficiency, warmth, and professionalism.
• Maintain the highest level of service and hospitality throughout each interaction.
• Resolve guest concerns quickly and ensure complete satisfaction.
• Accurately post charges, handle payments, and follow cash-handling procedures.
• Manage guest mail and messages with professionalism and discretion.
• Stay knowledgeable about the hotel brand, programs, and special offers.
• Communicate guest needs and feedback to other departments and management.
• Answer calls, assist lobby visitors, and support team members promptly.
• Know and follow all hotel safety and emergency procedures.

Skills

Team Player

Detail Oriented

Enthusiastic

Education

High School (Preferred)

Job description

Concord Hospitality Enterprises in Lansing, Michigan, is seeking a Front Desk & Guest Care Associate to warmly welcome guests and manage check-ins with accuracy. The role includes posting charges, handling payments, and coordinating with departments to ensure guest satisfaction.

The position offers competitive hourly pay ($16–$17.50) and comprehensive benefits for full-time associates, plus opportunities for training, advancement, and a positive team culture focused on service excellence.