Front Desk Reception- Downtown Lansing! - 1st Shift

Tapestry Conshohocken; Lansing (MI); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Medical/Dental/Vision insurance

401(k) options

Tuition assistance

Job summary

Concord Hospitality is seeking a Front Desk Receptionist for the Downtown Lansing location. The 1st shift, on-site role requires weekend availability and pays $16/hour, with hours from 7am to 3pm.

You will be at the hub of the hotel, greeting guests and ensuring a positive first impression. The ideal candidate enjoys guest interaction, maintains a proactive, responsive, and caring attitude, and thrives in a fast-paced hospitality environment.

Qualifications

• Weekend availability is required.

Responsibilities

• Assist guests efficiently, courteously and professionally at all times.
• Maintain a high level of service and hospitality.
• Promptly and effectively deal with guest concerns or issues and ensure satisfaction.
• Post guest charges and handle payments following cash handling procedures.
• Be knowledgeable of hotel brand and programs (travel programs, special offers).
• Communicate with various departments and management on guest comments and concerns.
• Know hotel safety and emergency procedures.

Job description

Front Desk Reception- Downtown Lansing! - 1st Shift

• Posted on August 19, 2026

Locations

Showing 1 location

Lansing, MI 48823, USA

• On-site
• Front Office
• Full-Time
• Requisition #: FRONT063224

Description

Front Desk & Guest Care

Pay Range: $16/hour.
7am-3pm

*Must have weekend availability

We are looking for people that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. Your role is key to the overall experience the guest will have. Your keen sense of being proactive, responsive and caring will make all the difference. If you enjoy engaging with others and have a winning personality and high sense of responsibility – this role is perfect for you! We have a great company culture at Concord Hospitality where everyone is valued and treated with respect.

Role Responsibilities

• As a Front Desk Clerk or Guest Services Clerk you have the responsible to give our guests the best hospitality experience, they can have by:


• Assisting guests efficiently, courteously and professionally at all times


• Maintain a high level of service and hospitality.


• Promptly and effectively deal with guest concerns or issues and see all are met to satisfaction in timely manner.


• Post guest charges, collect payments and follow all cash handling procedures as required by Concord.


• Handle guest mail and messages with respect to privacy and professionalism


• Be knowledgeable of the hotel brand and various programs (travel programs, special offers)


• Be a great communicator to various departments and management on guest comments and concerns.


• Respond quickly to incoming calls, lobby visitors and team members needing front desk assistance.


• Have full knowledge of hotel safety and emergency procedures.

Here are some reasons our associates like working for us:

Benefits (Full Time Associates only)

We offer competitive wages. Full-time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, ST/LT disability options, 401K options, tuition assistance, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities.

Why Concord?

Our culture is based on our five Cornerstones, and they are what we consider our foundation: Quality, Integrity, Community, Profitability, and Fun. It’s important to us to provide a great work environment for our associates and we strive to hire the BEST associates in the market. At Concord, you can enjoy a culture where you are valued, and our Associate First policy is a way of life. Utilize your hospitality talents with a Company that cares about you and your development. We do many fun things on property to stay engaged with our associates and show you we care about you.

You take pride in your work, the hotel, and your employer to make sure we exceed our guests’ expectations.

If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer. We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace.

Qualifications

Behaviors

Team Player : Works well as a member of a group

Detail Oriented : Capable of carrying out a given task with all details necessary to get the task done well

Enthusiastic : Shows intense and eager enjoyment and interest

Motivations

Preferred

Self-Starter : Inspired to perform without outside help

Growth Opportunities : Inspired to perform well by the chance to take on more responsibility

Education

Preferred

High School or better.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.