Guest Experience Pro - Front Desk Agent

Aimbridge Hospitality; Pontiac (MI); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Daily Pay

Medical, Dental, and Vision Coverage

Short-Term and Long-Term Disability

Term Life and AD&D Insurance

Paid Time Off

Employee Assistance Program

401k Retirement Plan

Job summary

Auburn Hills Marriott Pontiac in Pontiac, MI is seeking a Front Desk Agent to deliver outstanding guest experiences with warm welcomes and seamless check-ins. You’ll manage reservations, assist guests with requests, and coordinate with teams to ensure a smooth stay.

You will handle check-outs and payments with accuracy while maintaining a friendly, professional demeanor and supporting other front desk duties as needed.

Qualifications

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.

Responsibilities

• Provide warm guest service and support seamless check-ins and check-outs.
• Communicate clearly with guests and hotel team to keep operations smooth.
• Think quickly to resolve issues and turn challenges into positive guest experiences.
• Multitask by managing reservations, front desk duties, and billing accurately.

Skills

Guest service

Communication

Problem solving

Multitasking

Education

High school diploma or equivalent

Tools

Hotel management software

Microsoft Office

Job description

Auburn Hills Marriott Pontiac in Pontiac, MI is seeking a Front Desk Agent to deliver outstanding guest experiences with warm welcomes and seamless check-ins. You’ll manage reservations, assist guests with requests, and coordinate with teams to ensure a smooth stay.

You will handle check-outs and payments with accuracy while maintaining a friendly, professional demeanor and supporting other front desk duties as needed.