Guest Experience Agent — Front Desk (Part-Time)

Prospera Management; Anaheim (CA); On-site; USD 26,000 - 28,000; Part time

Job summary

The Guest Service Agent at Hampton Inn & Suites Anaheim is responsible for welcoming guests, handling check-ins/check-outs, and answering questions about hotel services and local attractions. This role requires a courteous, detail-oriented approach and the ability to multitask during peak periods.

You will coordinate with housekeeping and other departments, process payments, and prepare invoices at checkout.

Qualifications

• A minimum of 1 year of progressive experience in a customer service role (preferably in the hospitality industry).
• Minimum age requirement of 18 years.

Responsibilities

• Greet guests upon arrival and provide a friendly, professional welcome
• Handle guest check-ins and check-outs, ensuring all necessary information is collected and entered into the hotel’s system
• Handle reservations, including changes and cancellations, and ensure guest preferences and requests are noted
• Allocate rooms to guests based on their preferences and availability, ensuring a smooth check-in experience
• Offer guests accurate information about the hotel’s services, facilities, and local attractions
• Address guest inquiries, concerns, and complaints promptly and professionally, ensuring guest satisfaction
• Assist guests with booking transportation, restaurant reservations, and event tickets
• Explain and manage guest loyalty programs, enrolling new members and updating existing accounts
• Handle cash, credit card, and other forms of payments accurately and securely
• Prepare and present invoices to guests upon check-out, ensuring all charges are correct
• Process refunds and adjustments as needed, following hotel policies
• Coordinate with housekeeping, maintenance, and other departments to ensure guest requests are fulfilled
• Complete shift reports detailing guest activities, incidents, and any outstanding issues for the next shift
• Answer phone calls and emails promptly, assisting guests with inquiries and bookings

Skills

Customer service

Multitasking

Communication

Tools

Word

Excel

Outlook

Job description

The Guest Service Agent at Hampton Inn & Suites Anaheim is responsible for welcoming guests, handling check-ins/check-outs, and answering questions about hotel services and local attractions. This role requires a courteous, detail-oriented approach and the ability to multitask during peak periods.

You will coordinate with housekeeping and other departments, process payments, and prepare invoices at checkout.