Evening Front Desk & Guest Experience Specialist

Mainstay-Suites; Auburn Hills (MI); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Health and dental insurance

401(k) with employer match

Paid time off

Six holidays

Holiday overtime pay

Employee Assistance Program

Job summary

MainStay Suites Detroit Auburn Hills is seeking a Guest Service Representative for 3pm-11pm shifts, full-time, on-site at Auburn Hills, MI. You will greet guests, check them in and out, manage reservations, and resolve issues with courtesy.

The ideal candidate has strong communication, a positive attitude, and a commitment to guest satisfaction. The team offers benefits including health and dental, a 401(k) match, paid time off, holidays, overtime pay, and an Employee Assistance Program.

Qualifications

• Excellent communication skills and a positive attitude.
• Honesty and integrity in all interactions.
• Ability to manage guest check-in/check-out and reservations.

Responsibilities

• Provide outstanding customer service to all hotel guests.
• Check guests in and out of the hotel.
• Manage reservations and resolve guest issues as they arise.

Skills

Communication skills

Customer service

Hospitality mindset

Job description

MainStay Suites Detroit Auburn Hills is seeking a Guest Service Representative for 3pm-11pm shifts, full-time, on-site at Auburn Hills, MI. You will greet guests, check them in and out, manage reservations, and resolve issues with courtesy.

The ideal candidate has strong communication, a positive attitude, and a commitment to guest satisfaction. The team offers benefits including health and dental, a 401(k) match, paid time off, holidays, overtime pay, and an Employee Assistance Program.