Guest Experience Lead - Front Desk

White Lodging; Charlotte (NC); On-site; USD 18,000 - 23,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life Insurance

Paid Parental Leave

DailyPay

Employee Assistance Program

401(k) with company match

Paid Time Off

Job summary

White Lodging is seeking a Front Desk Agent to welcome guests, register arrivals, manage reservations, and ensure a seamless check-in and check-out experience. This role operates in a fast-paced, guest-facing environment.

Strong communication, a customer-first mindset, and adaptability are essential. Prior hospitality experience is helpful but not required; comprehensive training is provided to succeed in this position.

Qualifications

• Strong communication skills.
• Customer-first mindset and ability to thrive in a guest-facing environment.
• Flexibility to work a dynamic schedule including weekends and holidays.

Responsibilities

• Greet and register guests, manage reservations, and coordinate check-in/check-out.
• Provide high-quality service and anticipate guest needs.
• Follow cash handling and hotel procedures.
• Know hotel services, locations, hours, and amenities to assist guests.

Skills

Communication

Customer service

Adaptability

Team player

Hospitality experience

Stamina for long hours

Job description

White Lodging is seeking a Front Desk Agent to welcome guests, register arrivals, manage reservations, and ensure a seamless check-in and check-out experience. This role operates in a fast-paced, guest-facing environment.

Strong communication, a customer-first mindset, and adaptability are essential. Prior hospitality experience is helpful but not required; comprehensive training is provided to succeed in this position.