Front Desk Agent

White Lodging; Richmond (VA); On-site; USD 32,000 - 42,000; Full time

Job summary

White Lodging in Richmond, VA is seeking a Front Desk Agent to warmly welcome guests, register arrivals, and manage reservations. You will strive to deliver a seamless check-in and check-out experience while upholding brand standards and hotel procedures.

The ideal candidate communicates clearly, places guest satisfaction first, and thrives in a fast-paced, guest-facing setting. This entry-level role offers growth opportunities within our hospitality operations across multiple properties.

Qualifications

• Customer-focused service orientation.
• Strong verbal and written communication abilities.
• Ability to follow cash handling procedures and hotel policies.

Responsibilities

• Provide high-quality service to guests, anticipating and exceeding expectations.
• Check guests in and out efficiently and warmly.
• Follow cash handling, credit, and check cashing procedures accurately.
• Develop knowledge of hotel services, hours, locations, rates, and amenities.
• Assist in lobby cleanliness and appearance.
• Maintain confidentiality of guest and hotel information.
• Respond to and resolve guest concerns promptly and professionally.

Skills

Customer service

Communication skills

Cash handling

Job description

Who We Are

Join White Lodging — a hospitality company developing and operating award-winning, premium-brand hotels, rooftop bars, and restaurants in top U.S. cities. We know that the hospitality business, like life, is about how you make people feel. Enjoy a supportive team culture, flexible scheduling, and real career growth opportunities across multiple hotel properties in your market.

Description

Summary:

Join White Lodging — a hospitality company developing and operating award-winning, premium-brand hotels, rooftop bars, and restaurants in top U.S. cities. We know that the hospitality business, like life, is about how you make people feel. Enjoy a supportive team culture, flexible scheduling, and real career growth opportunities across multiple hotel properties in your market.

We are looking for a Front Desk Agent to join our team. In this role, you will welcome and register hotel guests, manage reservations, and ensure a seamless check-in and check-out experience. The ideal candidate has strong communication skills, a customer-first mindset, and the ability to thrive in a dynamic, guest-facing environment. This is a great opportunity for anyone looking to start or grow a career in hotel front desk operations, hospitality management, or guest services.

Responsibilities:

What You'll Do

• Provide the highest quality of service to guests, anticipating and exceeding their expectations
• Check guests in and out efficiently and in a friendly manner
• Understand and consistently follow all cash handling and accounting procedures including hotel credit and check cashing procedures
• Develop thorough knowledge of hotel staff, services, hours of operation, room locations, rates, amenities, and surroundings
• Assist in maintaining the cleanliness of the lobby and entrance
• Ensure security and confidentiality of all guest and hotel information
• Effectively respond to and resolve guest concerns or complaintsfully>o