Guest Experience Lead — Front Desk & Operations

KLM HOLDINGS AND DEVELOPMENT LLC; Town of Florida (NY); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

401(k)

Job summary

KLM HOLDINGS AND DEVELOPMENT LLC in Town of Florida is looking for a Front Desk Agent to manage guest check-ins and check-outs, reservations, and ensure smooth daily operations. This role involves strong customer service, supporting housekeeping, and assisting guests as needed.

The ideal candidate has a high school diploma, experience in hospitality, and is skilled in communication and problem-solving. A flexible schedule is required, as well as the ability to multitask in a fast-paced environment.

Qualifications

• High school diploma or equivalent required.
• Hospitality or guest service experience preferred.
• Comfortable using computers and hotel management software.

Responsibilities

• Greet guests warmly and assist with check‑in and check‑out.
• Manage reservations, room assignments, and guest requests.
• Handle guest concerns promptly and professionally.

Skills

Strong communication

Customer service

Problem-solving skills

Ability to multitask

Education

High school diploma or equivalent

Tools

Hotel management software

Job description

KLM HOLDINGS AND DEVELOPMENT LLC in Town of Florida is looking for a Front Desk Agent to manage guest check-ins and check-outs, reservations, and ensure smooth daily operations. This role involves strong customer service, supporting housekeeping, and assisting guests as needed.

The ideal candidate has a high school diploma, experience in hospitality, and is skilled in communication and problem-solving. A flexible schedule is required, as well as the ability to multitask in a fast-paced environment.