Guest Experience Specialist – Front Desk

Shaner Hotels; Key Largo (FL); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading hospitality company in Key Largo is looking for a customer service representative to manage guest check-ins and address guest complaints. The ideal candidate enjoys working in a flexible schedule and has at least one year of customer service experience. Being bilingual in English and Spanish is a plus, along with computer skills. Join our award-winning resort team and provide exceptional service to our guests.

Qualifications

• Minimum one year customer service experience; previous hotel experience preferred.
• Ability to satisfactorily communicate with guests, management, and co-workers.

Responsibilities

• Handle guest complaints ensuring guest satisfaction.
• Process all check-ins and check-outs according to established hotel requirements.
• Adhere to payment, cash handling and credit policies/procedures.

Skills

Customer service

Communication

Bilingual English/Spanish

Education

High school graduate or equivalent

Tools

Computer experience

Job description

A leading hospitality company in Key Largo is looking for a customer service representative to manage guest check-ins and address guest complaints. The ideal candidate enjoys working in a flexible schedule and has at least one year of customer service experience. Being bilingual in English and Spanish is a plus, along with computer skills. Join our award-winning resort team and provide exceptional service to our guests.