Front Desk Supervisor: Lead Team & Guest Experience

Hotel Phillips; Kansas City (MO); On-site; USD 40,000 - 56,000; Full time

Benefits offered by this job

Competitive salary

Annual review with increase potential

401k program with company match

Additional benefits may be available

Job summary

Arbor Lodging is seeking a Front Desk Supervisor for our Kansas City property. You will lead the front desk team, train staff, schedule shifts, and coordinate with the Operations Manager to support guest services and revenue initiatives.

You will oversee check-in/out, cash handling, and ensure adherence to safety and service standards. Proficiency with Opera and Microsoft Office is expected; weekend and holiday availability required.

Qualifications

• High School diploma or equivalent required.
• Two years of hotel front desk experience required.
• Ability to speak, read, and write fluent English; other languages beneficial.
• Professional verbal and written communication skills.
• Mathematical skills including budgeting, profit/loss concepts, percentages and variances preferred.
• Problem solving, organizational and training abilities preferred.
• Experience with Microsoft Office and Opera systems required.
• Frequent standing, walking, and ability to lift up to 50 pounds.

Responsibilities

• Train staff on front desk operations and safety procedures.
• Supervise front desk and reservation functions to ensure guest service quality.
• Oversee cash handling and financial reporting.
• Manage seasonal demand reservation strategy to maximize revenue.
• Maintain effective front desk communication and logs.
• Handle guest requests and service recovery promptly.
• Coordinate with shifts and management for seamless operations.
• Register guests and answer inquiries; assist with concierge services.

Skills

Fluent English

Verbal and written communication

Mathematical skills

Problem solving

Organizational and training abilities

Education

High School diploma or equivalent

Tools

Microsoft Office

Opera PMS

Job description

Arbor Lodging is seeking a Front Desk Supervisor for our Kansas City property. You will lead the front desk team, train staff, schedule shifts, and coordinate with the Operations Manager to support guest services and revenue initiatives.

You will oversee check-in/out, cash handling, and ensure adherence to safety and service standards. Proficiency with Opera and Microsoft Office is expected; weekend and holiday availability required.