Guest Experience Specialist — Front Desk

remingtonhotelscareers; Irving (TX); On-site; USD 28,000 - 42,000; Full time

Job summary

Remington Hotels in Irving, TX seeks a Front Desk Agent to welcome guests, check them in/out promptly, and assist with pre-registration and reservations to ensure smooth arrivals and departures.

You will use the front office system, post charges accurately, and handle cash/credit card transactions while delivering outstanding guest service as part of a cohesive team.

Qualifications

• High work ethic and self-initiative.
• Flexibility to work varying schedules including nights, weekends, and holidays.
• Team-oriented approach to delivering guest experiences.

Responsibilities

• Greet and check in/out guests promptly and professionally.
• Assist in pre-registration and blocking reservations when necessary.
• Post all charges accurately and know how to post charges.
• Manage cash handling including cash, checks, and credit card payments.
• Review reservations with special requests and block rooms accordingly.
• Be knowledgeable about hotel rates, discounts, and related procedures.
• Handle same-day reservations and follow cancellation and relocation procedures.

Skills

High work ethic

Self-initiative

Team player

Job description

What you will be doing

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary.
• Promptly, accurately and efficiently know how and where to post all charges.
• Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
• Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
• Review any reservations with special requests and work to block rooms accordingly.
• Have knowledge of hotel rates, discounts and how to handle each.
• Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.

What we are looking for

• High work ethic and self-initiative
• May be required to work varying schedules to include nights, weekends, and holidays
• Someone who enjoys working as and being part of a team that provides great experiences for our Guests!

• Physical Requirements (In-Office Role)
• Ability to work in a standard office environment.
• Prolonged periods of sitting at a desk and working on a computer. (6-8 hours a day)
• Occasional standing and walking throughout the workday.
• Frequent fine motor skills, use of hands and fingers for keyboarding/typing, utilizing a mouse or trackpad, writing, and operating office equipment.
• Ability to communicate effectively verbally and in writing.
• Occasionally required to stand, walk, bend, reach, or carry items.
• Ability to lift and/or move 10–25 pounds as needed (e.g., files, office supplies).
• Visual ability to read from a computer screen and printed materials including close visual focus for extended periods and color differentiation (for certain roles).
• Ability to hear and participate in conversations and meetings, use phone and/or headset
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.