Guest Experience Front Desk Agent

remingtonhotelscareers; San Diego (CA); On-site; USD 24,000 - 26,000; Full time

Job summary

Remington Hotels is seeking a diligent Front Desk Clerk to join our team in San Diego. You will greet guests, assist with check-ins/outs, and help with pre-registration and reservations.

You will handle charges, maintain knowledge of our front office procedures, and ensure accurate daily transactions. Flexibility to work varied shifts, including nights and weekends, and strong teamwork are essential to deliver exceptional guest experiences.

Qualifications

• Ability to greet guests and check them in/out promptly and professionally.
• Knowledge of front desk procedures and cash handling.
• Ability to take same-day reservations in ~2 minutes.
• Understanding of hotel rates and discounts and how to apply them.

Responsibilities

• Greet and communicate cordially with guests, checking them in and out of the hotel.
• Assist in pre-registration and blocking of reservations when necessary.
• Post charges accurately and promptly.
• Know front office system or manual equivalents for daily transactions.
• Handle cash, checks and credit card information securely and make change as needed.
• Review reservations with special requests and block rooms accordingly.
• Understand and apply hotel rates and discounts, including cancellations.

Skills

Guest service

Teamwork

Communication

Flexibility

Attention to detail

Job description

Remington Hotels is seeking a diligent Front Desk Clerk to join our team in San Diego. You will greet guests, assist with check-ins/outs, and help with pre-registration and reservations.

You will handle charges, maintain knowledge of our front office procedures, and ensure accurate daily transactions. Flexibility to work varied shifts, including nights and weekends, and strong teamwork are essential to deliver exceptional guest experiences.