Front Desk Agent - Full Time

remingtonhotelscareers; San Diego (CA); On-site; USD 24,000 - 26,000; Full time

Job summary

Remington Hotels is seeking a diligent Front Desk Clerk to join our team in San Diego. You will greet guests, assist with check-ins/outs, and help with pre-registration and reservations.

You will handle charges, maintain knowledge of our front office procedures, and ensure accurate daily transactions. Flexibility to work varied shifts, including nights and weekends, and strong teamwork are essential to deliver exceptional guest experiences.

Qualifications

• Ability to greet guests and check them in/out promptly and professionally.
• Knowledge of front desk procedures and cash handling.
• Ability to take same-day reservations in ~2 minutes.
• Understanding of hotel rates and discounts and how to apply them.

Responsibilities

• Greet and communicate cordially with guests, checking them in and out of the hotel.
• Assist in pre-registration and blocking of reservations when necessary.
• Post charges accurately and promptly.
• Know front office system or manual equivalents for daily transactions.
• Handle cash, checks and credit card information securely and make change as needed.
• Review reservations with special requests and block rooms accordingly.
• Understand and apply hotel rates and discounts, including cancellations.

Skills

Guest service

Teamwork

Communication

Flexibility

Attention to detail

Job description

What you will be doing

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary.
• Promptly, accurately and efficiently know how and where to post all charges.
• Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
• Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
• Review any reservations with special requests and work to block rooms accordingly.
• Have knowledge of hotel rates, discounts and how to handle each.
• Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.
• Hourly rate range: $17.75 to $18.75

What we are looking for

• High work ethic and self-initiative
• May be required to work varying schedules to include nights, weekends, and holidays
• Someone who enjoys working as and being part of a team that provides great experiences for our Guests!

Physical Requirements (In-Office Role)

• Ability to work in a standard office environment.
• Prolonged periods of sitting at a desk and working on a computer. (6-8 hours a day)
• Occasional standing and walking throughout the workday.
• Frequent fine motor skills, use of hands and fingers for keyboarding/typing, utilizing a mouse or trackpad, writing, and operating office equipment.
• Ability to communicate effectively verbally and in writing.
• Occasionally required to stand, walk, bend, reach, or carry items.
• Ability to lift and/or move 10–25 pounds as needed (e.g., files, office supplies).
• Visual ability to read from a computer screen and printed materials including close visual focus for extended periods and color differentiation (for certain roles).
• Ability to hear and participate in conversations and meetings, use phone and/or headset
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.