Guest Experience Specialist

remingtonhotelscareers; Evansville (IN); On-site; USD 26,000 - 34,000; Full time

Job summary

Remington Hotels in Evansville, IN is seeking a front desk agent to greet guests, check them in and out promptly, assist with pre-registration, and manage reservations with care.

You will handle charges, know room rates, discounts, and cancellation procedures, while delivering friendly service and supporting a cohesive team in a busy front office.

Qualifications

• High level of guest service experience and a professional demeanor.
• Ability to handle cash, checks and card payments accurately.
• Strong teamwork and communication skills.

Responsibilities

• Greet and check guests in and out promptly and professionally, assisting with pre-registration.
• Post charges accurately to guest accounts and manage daily transactions.
• Maintain working knowledge of Front Office systems and procedures.
• Handle reservations, including same-day bookings and special requests.
• Know hotel rates, discounts and cancellation/relocation procedures.

Skills

Guest service excellence

Cash handling

Team player

Job description

What you will be doing

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary.
• Promptly, accurately and efficiently know how and where to post all charges.
• Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
• Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
• Review any reservations with special requests and work to block rooms accordingly.
• Have knowledge of hotel rates, discounts and how to handle each.
• Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.

What we are looking for

• High work ethic and self-initiative
• May be required to work varying schedules to include nights, weekends, and holidays
• Someone who enjoys working as and being part of a team that provides great experiences for our Guests!

• Physical Requirements (In-Office Role)
• Ability to work in a standard office environment.
• Prolonged periods of sitting at a desk and working on a computer. (6-8 hours a day)
• Occasional standing and walking throughout the workday.
• Frequent fine motor skills, use of hands and fingers for keyboarding/typing, utilizing a mouse or trackpad, writing, and operating office equipment.
• Ability to communicate effectively verbally and in writing.
• Occasionally required to stand, walk, bend, reach, or carry items.
• Ability to lift and/or move 10–25 pounds as needed (e.g., files, office supplies).
• Visual ability to read from a computer screen and printed materials including close visual focus for extended periods and color differentiation (for certain roles).
• Ability to hear and participate in conversations and meetings, use phone and/or headset
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.