Guest Services Associate - Part-Time Front Desk

Sherman Associates; Des Moines (IA); On-site; USD 17,000 - 21,000; Part time

Benefits offered by this job

Medical, dental and vision insurance

Employer-paid short-term disability

Employer-paid life insurance

401k company match

Paid holidays

Staff discounts at Sherman Associates’

Starbucks and Hotel discounts

Job summary

Holiday Inn Express & Suites Downtown Des Moines, managed by Sherman Associates, is seeking a part-time front desk associate. You will greet guests, handle check-ins/outs, and verify guest details with a professional, service-oriented approach.

Competitive benefits apply. This role requires strong guest service skills, basic computer knowledge, and flexibility to work weekdays and weekends.

Qualifications

• 1-2 years of experience in a public contact position.
• Must be at least 18 years of age.
• Customer service experience in the hospitality industry strongly preferred.
• Basic computer knowledge and some knowledge in Word, Excel, Outlook, and internet.

Responsibilities

• Greet and welcome guests on arrival.
• Register guests and verify reservations, address, email, and payment info.
• Operate kiosk to assist guests when needed.
• Answer inbound calls professionally.

Skills

Customer service

Public contact

Word/Excel/Outlook

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Holiday Inn Express & Suites Downtown Des Moines, managed by Sherman Associates, is seeking a part-time front desk associate. You will greet guests, handle check-ins/outs, and verify guest details with a professional, service-oriented approach.

Competitive benefits apply. This role requires strong guest service skills, basic computer knowledge, and flexibility to work weekdays and weekends.