Guest Experience Specialist - Front Desk

Hyatt; Incline Village (NV); On-site; USD 18,000 - 25,000; Full time

Job summary

Hyatt Vacation Ownership in Incline Village, NV is seeking a Guest Service Associate to welcome Owners and guests, handle arrivals and departures, and offer personalized information about the resort and area to create a memorable vacation experience. You will engage with guests from arrival through departure with a focus on service excellence.

The role requires a friendly, detail-oriented hospitality mindset, ability to multitask, and a willingness to work evenings, weekends, and holidays in a

Responsibilities

• Welcome and acknowledge guests according to company standards
• Anticipate and address guests' service needs
• Assist individuals with disabilities
• Provide accurate information about the resort and surrounding area
• Process all guest arrivals and departures
• Speak with guests using clear and professional language
• Answer telephones with proper etiquette
• Develop and maintain positive working relationships with team members
• Support the team to reach common goals
• Remain flexible to work evenings, weekends, and holidays
• Maintain confidentiality of proprietary information
• Protect company assets
• Stand, sit, or walk for extended periods
• Move, lift, carry, push, pull, and place objects weighing up to 10 pounds

Job description

Hyatt Vacation Ownership in Incline Village, NV is seeking a Guest Service Associate to welcome Owners and guests, handle arrivals and departures, and offer personalized information about the resort and area to create a memorable vacation experience. You will engage with guests from arrival through departure with a focus on service excellence.

The role requires a friendly, detail-oriented hospitality mindset, ability to multitask, and a willingness to work evenings, weekends, and holidays in a