Guest Experience & Sales Desk Specialist

Hyatt Vacation Club at Northstar Lodge; Truckee (CA); On-site; USD 40,000 - 52,000; Full time

Job summary

Hyatt Vacation Club at Northstar Lodge is seeking a friendly Guest Services Associate to welcome guests and support daily sales gallery operations in Truckee, CA. You will greet visitors, offer refreshments, and help direct them to the appropriate Sales Executive while maintaining a tidy gallery environment.

The role involves coordinating direct tours, managing tour availability, and ensuring accurate lead reconciliation in the system.

Qualifications

• Experience in hospitality or guest services preferred.
• Ability to greet guests warmly and provide refreshments.
• Strong verbal and written communication.
• Must stand and walk for extended periods; lift up to 10 pounds.

Responsibilities

• Greet guests arriving for sales presentations.
• Assign guests to Sales Executive and track rotations.
• Provide refreshments and maintain gallery cleanliness.
• Coordinate tours, leads, and bookings.
• Maintain confidentiality and protect company assets.

Skills

Hospitality experience

Customer service

Phone etiquette

Communication

Job description

Hyatt Vacation Club at Northstar Lodge is seeking a friendly Guest Services Associate to welcome guests and support daily sales gallery operations in Truckee, CA. You will greet visitors, offer refreshments, and help direct them to the appropriate Sales Executive while maintaining a tidy gallery environment.

The role involves coordinating direct tours, managing tour availability, and ensuring accurate lead reconciliation in the system.