Assistant Front Office Manager — Guest Experience Leader

Hyatt Taleo; United States; On-site; USD 28,000 - 50,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) with company match

12 complimentary room nights at Hyatt

Discounted room rates for colleagues

Free colleague meals during shifts

Wellness and tuition reimbursement up 

Employee Assistance Program

Opportunities for growth and training

Job summary

Hyatt Regency Lake Tahoe Resort, Spa and Casino seeks an Assistant Front Office Manager to lead daily guest services, front desk operations, and staff performance at our Incline Village property. This hands-on leader will mentor colleagues, manage cash handling, and collaborate across departments to ensure exceptional guest experiences.

The ideal candidate will have at least one year of supervisory Front Office experience, strong communication skills, and a commitment to hospitality excellence

Qualifications

• Desire to satisfy guests in a fast-paced environment.
• Excellent verbal and written communication skills.
• At least 1 year of front office supervisory experience preferred.
• Knowledge of front office systems; Hyatt experience preferred.
• Strong organizational and leadership skills.
• Able to work weekends, evenings, and holidays.

Responsibilities

• Oversee daily Front Office operations including check-in/check-out and guest requests.
• Coach Front Desk Agents and Guest Experience colleagues to deliver high-quality service.
• Assist with training, onboarding and development of front office colleagues.
• Monitor cash handling policies and front desk procedures.
• Collaborate with Housekeeping, Engineering and other departments to ensure room readiness and guest satisfaction.
• Maintain records of shifts, audits, guest feedback and colleague performance.
• Assist in scheduling based on occupancy and business needs.
• Lead by example with genuine hospitality and professional interactions.
• Respond to guest concerns and resolve issues promptly.
• Participate in departmental meetings and shift briefings.

Skills

Guest service

Verbal & written communication

Front Office supervision

Front office systems

Leadership

Flexible schedule

Job description

Hyatt Regency Lake Tahoe Resort, Spa and Casino seeks an Assistant Front Office Manager to lead daily guest services, front desk operations, and staff performance at our Incline Village property. This hands-on leader will mentor colleagues, manage cash handling, and collaborate across departments to ensure exceptional guest experiences.

The ideal candidate will have at least one year of supervisory Front Office experience, strong communication skills, and a commitment to hospitality excellence