Guest-Centric House Attendant – Clean, Courteous Service

Hilton Garden Inn Hershey; Hummelstown (Dauphin County); On-site; USD 25,000 - 35,000; Full time

Job summary

Hilton Garden Inn Hershey is seeking a House Person to clean and maintain public hotel areas according to brand standards and sustainability guidelines. The role focuses on greeting guests, inspecting spaces, and performing routine cleaning tasks to ensure a welcoming environment.

Responsibilities include assisting with linen transport, reporting maintenance needs, and adapting to staffing fluctuations while maintaining high guest satisfaction and safety standards.

Qualifications

• High School diploma preferred.
• Previous housekeeping experience required or equivalent training preferred.

Responsibilities

• Greet and acknowledge guests in a courteous and friendly manner.
• Inspect assigned areas and perform cleaning tasks accordingly.
• Collect trash from service landings and dispose of it in outside dumpsters.
• Vacuum and dust guest corridors.
• Pickup and transport bed linens to the laundry collection site.
• Deliver clean linen to assigned sections.
• Report maintenance issues promptly.
• Maintain cleanliness and organization of guest areas.
• Respond to guest inquiries and assistance.
• Work as a room attendant during staffing shortages or peak periods.
• Be aware of guest satisfaction scores and contribute to higher department and overall guest satisfaction.
• Follow sustainability guidelines related to HHM’s EarthView program.
• Practice safe work habits and use protective equipment per MSDS/OSHA standards.
• Ensure guest satisfaction is achieved.
• Perform other duties as requested by management.

Education

High School diploma

Job description

Hilton Garden Inn Hershey is seeking a House Person to clean and maintain public hotel areas according to brand standards and sustainability guidelines. The role focuses on greeting guests, inspecting spaces, and performing routine cleaning tasks to ensure a welcoming environment.

Responsibilities include assisting with linen transport, reporting maintenance needs, and adapting to staffing fluctuations while maintaining high guest satisfaction and safety standards.